Despite the fact that this isn't the keyaspect in order to identify a reliable shared hosting provider from a bad one and a reseller from an actual supplier, being able to call and communicate with a live person is an indicator that you are not dealing with a one-person service provider and that you'll be able to reach someone when you need support. The telephone support for hosting services may range from general to professional, thus the problems that can be resolved with a phone call vary depending on the specific company. Generally, these matters are simpler and feature billing or 1st level tech issues because more complex tasks usually require a support ticket where both you and the system administrators can track what is going on with a particular situation. Still, having the option to phone call your provider can save you considerable time and efforts for the multitude of tiny problems that may eventually appear when you manage your hosting account.
Phone Support in Shared Hosting
In case you choose to take advantage of one of our shared hosting, you'll be able to speak with our support team over the telephone for 14 hours every day. We will assist you in choosing the ideal plan for your web sites as we are aware that it is better to discuss this kind of issues with a live person. If you already have an account, we are able to help you with any sales/billing questions and / or general matters, even with some technical problems which do not need a lot of time or escalation to a system administrator because it'll be more convenient to open a support ticket for time-consuming troubles and have all the correspondence in a single place. We have telephone numbers in the US, the UK and Australia, so you can call the one you prefer and speak with one of our agents.