Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
We offer a one–hour response guarantee for every trouble ticket or e–mail that you submit to our client service team. We’ll rapidly reply to all typical inquiries and forward the case to our server admins if additional assistance is required. If you order the Optional Admin Services package, we will execute any of the included services at a time that has been discussed with you preliminary.
A Topflight Customer Service
We’ll be online for you 24x7x365 to respond to any inquiries that you may have connected to our Online Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also need help tackling server administration procedures, you can check out our Optional Admin Services package, which includes backup disk storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and software installation procedures
An Easy–to–Navigate Help Section
Our Online Control Panel has been installed by default for every dedicated server. Among its functionalities is a very convenient integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most of the educational articles also video versions that demonstrate all the operations that you can perform in a highly illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each section of the Online Control Panel.