There are a number of ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you pick is a ticketing system. It is the least complicated correspondence medium for several reasons. In the event that no customer service team member is available at the moment and they’re all occupied, a phone call may not be answered, but a ticket will always hit home. Furthermore, you can copy and paste large bits of information without worrying about spelling errors, and if a certain problem requires more time to be fixed or a number of replies must be exchanged, all the information will be in one location, so either party can always see the comments added by the other one. The downside of using tickets to get in touch with your hosting provider is that they’re often separate from the web hosting platform, which implies that if you need to supply information or to follow guidelines, you’ll have to use no less than two different admin interfaces and this number can grow if you desire to administer a handful of domains. Moreover, many hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for a reply.
Integrated Ticketing System in Shared Hosting
Our shared hosting include an integrated ticketing system, which is an integral part of our custom-built Hepsia hosting Control Panel. In stark contrast to other analogous tools, Hepsia allows you to manage everything connected with the web hosting service itself in the exact same location – payments, web files, e-mails, tickets, etc., eliminating the need to use different admin interfaces. In the event that you’ve got any pre-sales or technical questions or any problems, you can post a ticket with a couple of clicks of the mouse without needing to log out of your Control Panel. During the process, you can select a category and our system will offer you a variety of help articles, which will supply you with more information and which may help you solve any specific problem even before you actually post a ticket. We guarantee a response time of no more than one hour, even if it is a weekend or a national holiday.