24/7 Customer Support
Why is the availability of a good customer support service crucial on today?s Internet hosting market? Which are the regular customer support channels?
The customer support that you will receive from your shared hosting company is really important, regardless if you have pre-sales questions and you are not a client yet, or you've got a technical issue with a current account. Timely and accurate info about a question or an issue will save you lots of time and efforts, not mentioning that this could often be a sign that you're ordering from a genuine hosting supplier not from some reseller. If you purchase a hosting account from a company that doesn't own its servers and it cannot access them immediately, it's almost certain that you'll wait for a couple of days so as to receive an answer to any kind of query, thus your websites may remain offline for quite some time. However, a supplier which provides different ways of communication and has a tech support crew available any time can assist you right away and help you limit or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Hosting
The customer and technical support services for all our shared hosting
plans are round-the-clock, which means that you can forget all about waiting for a few days in order to receive assistance. In case you are not our client yet, you can give us a call, chat with a consultant or send an email message. In case you already have an account, you can open a support ticket on top of the other three options for communication. You'll be able to pick the best way to contact us based on what your location is or the device you use. We are able to assist you for more or less any hosting-related question that you have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even then the maximum response time will never exceed sixty minutes.