1 hour ticket response
We are focused on delivering a rapid and appropriate solution to each customer support ticket submitted by a client. Our trained tech support team representatives will examine your situation and will think of the most effective solution. We offer a 1–hour response time guarantee for all tickets. In fact, our average ticket response time has proved to be twenty minutes.
A Top–Class Customer Support Service
Our technical support engineers possess big experience in the shared hosting world and are competent enough to provide a prompt answer to your problem. If, however, the issue at hand is not within the competence of a customer service technician, the helpdesk ticket will be sent to a developer or system administrator for further investigation.
A User–Friendly Help Center Section
In the Online Control Panel you will find an easy–to–browse Help Center section where you can find quick suggestions on how to use our web hosting services. You can see the answers to your queries in our F.A.Q. database, find more details in the web hosting account administration articles or check out our instructional video tutorials.