Should you ever encounter a problem with your website and be unable to fix it yourself, ask the web hosting company’s client service team to assist you to bring the website back online. A speedy solution would be best, but a lot of companies respond within twenty four hours or even more, particularly if you’re dealing with a reseller. Even if the problem can be solved with ease, your website may not function correctly or it may not be available whatsoever for a long period of time, so you may lose prospective clients because it’s very unlikely that anyone would be enthusiastic to revisit a site that is inoperative. That’s why, you have to make sure not only that you can get in touch with your hosting company, but also that they can respond and help you in a well-timed manner. If a software application update does not proceed as planned or if you delete something unintendedly, for example, the website must be fixed swiftly so as to prevent long unreachability.
One-Hour Response Guarantee in Shared Hosting
Our shared hosting come bundled with a 60-minute reply guarantee, which goes to say that regardless of what query or predicament you might have, we’ll always be there to assist you. Actually, it rarely takes more than half an hour to get a problem solved or a question answered, and this is valid for both sales and technical matters. Our client support team representatives will be at your disposal 24/7, even on legal holidays and weekends, which implies that you will get prompt help whenever you need it. We know how invaluable time can be, so by the time we answer your trouble ticket or e-mail, we’ll have examined the matter and, in case we haven’t solved it, we’ll give you more information about what you need to do on your end, if the circumstances require this. With our support service, you can rest assured that there will be somebody to help you instantaneously, no matter what time of day or night it is.