When your hosting company supplies live chat support, you can talk to an agent live and find out helpful info or get an issue resolved promptly. The advantage of using chat compared to calling to talk to a live person is that you need just a computer with access to the world wide web, therefore you will not pay any rates in the event that you are in another state or country. What's more, it will be easier to copy and paste data like domains, usernames or error messages in other words details which are sometimes hard to share with the other party on the telephone. The real-time chat is also a considerably quicker way to contact the hosting provider's support team as compared to using a ticketing system. Last, but not least, in the event that some situation requires a bit more time to be taken care of, you're able to do something else entirely while you wait for guidance on the live chat, so that you won't lose time - something that's not possible if you're on the phone.
Live Chat Support in Shared Hosting
We provide a live chat assistance service for all shared hosting that we offer and we're able to help you with almost everything live. In case you do not have an account with our company yet, we are able to give you more info about the packages so as to help you to select the most appropriate plan. In case you are a current customer, we can help you with any general or billing matter in addition to with numerous common technical problems, such as an email address installation in a desktop email client. In case you can't call us for some reason or you're in some country where we don't have a local telephone number, the live chat is the best option to contact us. Needless to say, some matters need more time to analyze and test, so you will need to open a support ticket to our technicians, still, we are able to save your time and assist you with many problems on the chat.