When your hosting company supplies live chat support, you can talk to an agent live and find out helpful info or get an issue resolved promptly. The advantage of using chat compared to calling to talk to a live person is that you need just a computer with access to the world wide web, therefore you will not pay any rates in the event that you are in another state or country. What's more, it will be easier to copy and paste data like domains, usernames or error messages in other words details which are sometimes hard to share with the other party on the telephone. The real-time chat is also a considerably quicker way to contact the hosting provider's support team as compared to using a ticketing system. Last, but not least, in the event that some situation requires a bit more time to be taken care of, you're able to do something else entirely while you wait for guidance on the live chat, so that you won't lose time - something that's not possible if you're on the phone.